Wherever you are and at any time, Habasit’s key objective is to offer superior solutions for its customers by staying true to its guiding principles!
Habasit treasures the word “quality” and what it means to its customers. In the eye of the customer, any product or service is ultimately compared with the “best” that customer has previously encountered, or something they have heard from other sources. For instance, let’s say that a person stays at a luxury hotel like the Ritz Carlton; well, any other may not live up to the customers quality of standards and automatically receive a low comparison in the customers eyes.
You see, customers with selective taste constantly explore the upper limits of quality in every aspect of their lives. Error and defect-free delivery of a product or service is what a customer expects from a company. Some may like to call it the, “right the first time” approach, which is an important aspect of quality. This simply means that the product or service should match the customer’s specifications and requirements the first time and will perform as guaranteed and without exception.
Another essential guiding principal that Habasit endeavors on is service and support. Habasit promotes solutions, not products and with that being said, it is key to discover what the customer’s needs are and then sell them the solution. Another key method Habasit practices is partnerships, not sales. This method is used for emerging maintainable lasting relationships. If customers see you as a “product-pusher” instead of a trusted advisor then they are not going to continue a relationship with you. Customer perception and buying decisions are based on conscious as well as unconscious drivers.
The last and most essential guiding principal that Habasit exhibits is innovation through its products and services. This guiding principal permits Habasit to foster growth and keep business flexibility. Our state-of-the-art facilities help us achieve just that. We all see other companies that are innovative and we wonder how can we pull off the same thing? You see, innovation is a new match between a solution and a need. The innovation can be in the solution, in the need, or in the match. This simply means that this “new match” results in a specific market, leading to a demand for the solution. Customers want to engage in solutions they perceive to aid their particular needs best.
Habasit has an extensive network of distributors, dedicated sales force, and customer care representatives that are ready to serve our customers! Our guiding principals have helped us attain and maintain our positive partnerships through the years.